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Frequently asked questions
Helpful answers, presented with the same calmer storefront style used across the catalog.
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Most orders within Nairobi are processed the same day and delivered within 2 to 6 hours depending on stock availability and branch distance.
Customers can pay using M-Pesa and any other payment channels configured through the checkout flow.
Pickup orders use one-time verification codes so branch staff can confirm the correct customer receives the order.